DTC Customer Service Specialist
Description
Funko Overview
Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.
But what does Funko do?
Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.
What You’ll Do
The Customer Service Specialist is responsible for responding to customer inquiries by providing product and service information, make recommendations and resolve product and service complaints or concerns. This role is front line to ensuring customer satisfaction of inquiries, where applicable, and assessment of broader issues/concerns within our product and operations processes.
The Customer Service Specialist is responsible for responding to customer inquiries by providing product and service information, make recommendations and resolve product and service complaints or concerns. This role is front line to ensuring customer satisfaction of inquiries, where applicable, and assessment of broader issues/concerns within our product and operations processes.
- Attracting potential customers by answering product and service questions; suggesting information about other products and services
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Utilizing computer technology to handle high-ticket volumes
- Maintaining customer and company records by updating account information, processing orders or replacement requests, and processing refunds
- Testing program or platform updates, and working to improve overall efficiency of customer service efforts
- Working with customer service manager to ensure proper customer service is being delivered; Maintaining personal work efficiency and accuracy; meeting established customer service metrics
- Communicating and coordinating with internal departments, including Marketing and Operations
What You’ll Bring
- Knowledge of customer service principles and practices, with two or more years of related customer service or communication experience preferred
- Strong listening and communication skills, written and verbal
- Pro-active, creative and self-motivated work style
- Capabilities with conflict-resolution and de-escalation of issues
- Proven ability to effectively manage multiple projects amid changing priorities in a fast-paced environment while consistently delivering superior results within given deadlines
Strong ability to identify business issues, formulate plans to resolve these issues, and effectively communicate the results to management - Minimum of a High school diploma, general education degree or equivalent
- Strong computer and typing skills
Salary Information
The base salary range for this position in the selected city is $16.00 - $24.00 per hour.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Work Environment
The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit for extended periods of time. Occasional night or weekend availability may be required.
The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit for extended periods of time. Occasional night or weekend availability may be required.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.